That's really interesting, JC! I'm emotionally reactive by nature, and it's always been hard for me to keep my cool in response to similar types of things that you describe, especially with customer service reps on the phone. Sometimes I literally felt I was shortening my life because of how my heart would race, blood pressure climb, etc. And for what? Something so insignificant! I actually never realized I could be any different than the way I felt I was wired, but now I am aware I have a choice (like the Frankl quote you cited in another part of the forum). I've definitely been noticing that I'm more patient waiting in lines or in traffic, and I've noticed that by my remaining calm, I tend to get an apology from the a cashier or someone taking food orders, etc., and the whole experience is so much more pleasant. I don't know if this is just a coincidence, but I recently ended up renewing my cable/phone/Internet service for a LOWER rate than I'd paid the previous year. My goal was to minimize the inevitable rate hike, not actually pay less...but I was being really friendly and chatty with the guy who answered, and he actually gave me more than I was bargaining for...without even having to bargain at all! I also recently had a situation where a client emailed me that I had computed my invoice incorrectly and that it should have been for 25% less. I was angry and upset, and my first response was to email back reflecting how I felt, but I was able to calm down enough to write back to coolly explain my rationale for what I'd sent him but acknowledged that he might have had a valid reason to expect that invoice to be different and to suggest he reconsider because I still wanted to work with him but couldn't work for that amount. I'm so glad I took that matter-of-fact tone because he immediately wrote back apologizing for his error and was sorry if he'd upset me! I couldn't believe it, but I think the outcome could have been quite different had I emailed out of emotion rather than reason. I hadn't written in a way that could potentially damage the relationship. Also, there was nothing for me to apologize for. I was able to simply acknowledge that we were in agreement, thank him for his business, etc. Happy end of story! I've been having similar experiences with family members, neighbors, etc. It was always so easy to take the bait and fight fire with fire. As a result of my awareness of an alternative way of responding to all the little bumps on life's road, it seems like I am on good terms with just about everyone. Where that's not possible, I just ignore the situation. I will literally walk away or not respond to an email or phone call. I don't need to prove a point or have the last word. I seem more able to let things go. I don't know what techniques they use in anger management courses, but it would be interesting to know if they coincide at all with stoic teachings. I think there is overlap with different doctrines on how to handle negative emotions. Christianity's turn the other cheek, zen detachment, etc. I prefer drawing from a western, nonreligious well.